Effective Date: 20.Feb.2025

1. Order Processing Time
   We process and ship orders within 1-3 business days (excluding weekends and public holidays). Custom or personalized items may require additional processing time, and we will notify you if any delays occur.

2. Shipping Methods & Delivery Times

• • Domestic Orders (Jordan)
    1-2 business days

• • International Orders
    Delivery times vary by destination and customs processing (typically 2-14 business days).

3. Shipping Costs

• • Free Domestic Shipping on all orders
  • International shipping costs calculated at checkout based on destination

4. Order Tracking
   You will receive a tracking number via email once your order ships. Track your package through our website.

5. Customs & Import Fees (International Orders)
   International customers may be responsible for customs duties, taxes, or import fees. These charges are not included in your order total and must be paid by the recipient upon delivery.

6. Delivery Issues
   If your order is delayed, lost, or damaged, please contact us within 7 days of shipment so we can assist in resolving the issue with Aramex.

7. Returns & Refunds
   Please see our Return & Refund Policy for complete details on returns and exchanges.